Privacy Policy for Yalla Souk - يلا للسوق
Effective Date: 05/12/2023
1. Introduction
Welcome to Yalla Souk (the "App"). Yalla Souk is a multi-vendor e-commerce platform that provides a wide range of products and services, including but not limited to pharmacies, bakeries, shops, restaurants, and libraries. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our App.
By using the App, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
2. Information We Collect
We may collect the following types of information when you use the App:
a. Personal Information: When you create an account or use the App, we may collect personal information such as your name, email address, phone number, and address.
b. Transaction Information: We may collect information related to your transactions on the App, including the products or services you purchase and payment information.
c. Location Information: With your consent, we may collect your precise location information to provide location-based services, such as delivering orders to your specified address.
d. Device Information: We may collect information about your device, including its type, operating system, and unique device identifiers.
e. Usage Information: We may collect information about how you use the App, such as your interactions with the App, search queries, and browsing history.
f. Communications: We may collect information related to your communications with us, including customer support inquiries and feedback.
3. How We Use Your Information
We use the collected information for various purposes, including:
a. Providing Services: To provide and maintain the services offered through the App, including order processing, delivery, and customer support.
b. Personalization: To personalize your experience on the App and tailor content and recommendations to your preferences.
c. Analytics: To analyze and improve the performance and functionality of the App, as well as to monitor user engagement.
d. Communication: To communicate with you about your account, orders, promotions, and updates related to the App.
e. Compliance: To comply with legal obligations and enforce our Terms of Service.
4. Disclosure of Your Information
We may share your information with third parties, including:
a. Service Providers: We may share information with third-party service providers who assist us in providing and improving the App.
b. Business Partners: We may share information with business partners, such as vendors and delivery drivers, to fulfill your orders.
c. Legal Compliance: We may disclose information when required by law or to protect our rights, privacy, safety, or property.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
6. Your Choices
You may have certain rights regarding your personal information. You can:
a. Access and Update: Access, update, or correct your personal information through your account settings.
b. Deactivate Account: Deactivate your account by contacting us at [email address].
7. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: [email protected]
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy on the App with the "Effective Date" above. Your continued use of the App after such changes will constitute your consent to the updated Privacy Policy.
By using the Yalla Souk App, you agree to the terms and conditions of this Privacy Policy. Thank you for choosing Yalla Souk - يلا للسوق.
